PACE MEMBER SPOTLIGHT
PACE Member Since: August 2020
Product/Service: Convoso is the #1 dialer software for outbound lead gen/sales-related contact centers. Our cloud-based omnichannel solution solves the biggest frustrations call centers have with their dialer, including: Caller ID reputation/call flagging/blocking; Low contact rates; Limited insight into list performance; Time wasted resetting lead lists; Dropped calls; Poor answering machine detection. Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI.
Why did you become a PACE Member:
We were interested in how the genesis of the association arose out of the outbound call center area, a key focus of ours. We are also impressed by the caliber of other industry colleagues involved in PACE such as Michele Shuster.
What do you see as the biggest challenge facing our industry today?
One of the biggest challenges facing call centers today is the rising risk of legitimate business (with legitimate reasons and consent to reach out to customers and prospective customers) are being met with the challenge of increasing levels of call flagging/blocking. There are numerous contributing factors including increasing regulations, carrier actions, and other third party technology.
As a result, outbound call centers need to be taking a multi-pronged approach to combat the risk of call flagging/blocking and making sure their dialer provider is responding to the current environment and ready for regulations like STIR/SHAKEN.
What would you like to invite your fellow PACE members to contact you about?
To learn more about how Convoso can help your contact center dramatically boost contact rates, manage caller ID reputation and support TCPA compliance, schedule a demo.
PACE Copyright © 2021. All Rights Reserved